Store Policy
CUSTOMER CARE
Our friendly customer care team is here to help with anything from choosing the right bed size to tracking an order. Email us at contact@thepetprime.com or use the live chat on any page, Monday to Friday from 9am to 5:30pm and Saturday from 10am to 2pm (UK time).
We aim to reply to every message within 24 hours. If you're not completely happy with your purchase, please get in touch first – we'll always do our best to make it right for you and your pet.
PRIVACY & SAFETY
We take your privacy seriously and handle your personal data in line with the UK GDPR and the Data Protection Act 2018. We only collect the information we need to process your order, deliver it and keep you updated, and we never sell your data to third parties.
All payments are processed securely by Stripe, so we never see or store your full card details. You can unsubscribe from our emails at any time, and you may request a copy of the data we hold about you by emailing contact@thepetprime.com.
WHOLESALE ENQUIRIES
Are you a pet shop, groomer, vet practice or boutique? We'd love to hear from you. We offer trade pricing on our full range for UK and international retailers, with flexible minimum order quantities.
To request our trade catalogue and price list, email contact@thepetprime.com with your business name, location and the products you're interested in. Our team will be in touch within two working days.
PAYMENT METHODS
- All major credit & debit cards
- Secure checkout powered by Stripe